Privacy Policy
Public toilet data and offline storage
The app downloads public toilet records from the LooKout backend, which refreshes from each supported city's official open-data source. It keeps a lightweight response cache and, when Available offline is enabled, a city map on your device. Favorites remain on your device. Source attribution and licence details are available in the app for the selected city.
Location
With permission, location is used on device for distance sorting, map recentering, and directions. When you submit on-site feedback, the app sends one recent precise location fix and its accuracy to verify that you are within 100 meters of that toilet. The backend uses that fix during the request and does not store the submitted latitude or longitude.
Structured feedback
Feedback contains a cleanliness score, operational state, optional queue level, selected maintenance issue tags, the toilet identifier, timestamps, and a random app identifier. There is no free-text input. The random identifier lets you update or delete your feedback without an account and is not linked to a name, email address, advertising identifier, or precise location history.
Your current feedback and event-level history containing the random app identifier are retained for no more than 12 months. You can delete feedback linked to your random identifier in the app. Daily cleanliness, issue, queue, and status aggregates do not contain that identifier and may be retained for long-term trend reporting or provided to public authorities to support maintenance and planning.
Analytics and tracking
LooKout sends basic lifecycle analytics to Makepad's self-hosted OpenPanel service at analytics.makepad.fr. The app sends only whether it was opened or moved to the background, together with the app name, platform, version, build number, and whether the build is a development or production build.
These events do not contain your name, email address, advertising identifier, precise location, searches, favorites, viewed toilets, or submitted feedback. The app uses an ephemeral network session with cookies disabled and does not use these events to track you across apps or websites.
LooKout does not include advertising, third-party tracking, or a third-party crash reporting SDK. Apple may provide diagnostics through App Store Connect when a user has chosen to share diagnostics with Apple.
Contact
For privacy or deletion questions, email hello@makepad.fr.